Came in for a wheel alignment for my CX-9. Scheduling an appointment online was easy and received a friendly email from Jeff soon after. Service appointment went well and I like how Jeff is very approachable and provides all of the details you need about the service with no gimmicks or hard sell. A great place to keep in mind for your car needs. -- Update May 2018 -- I've now started to use JCM for servicing all of the cars in our family. I like the fact that Jeff and his team do the service that is needed and are very open and upfront on what they are doing and how much it costs. They also provide great support on letting you know of cases where a repair could be covered for free under a dealer warranty service.